This case study originally appeared in 2017.

Customer

With its headquarters based in Montreal, TECSYS is a leader in supply chain solutions for health systems & hospitals, third-party logistics & wholesale distribution industries. Over 600 mid-size and Fortune 1,000 customers entrust their supply chains to TECSYS.

Challenge

Gain greater insight into traveller spend on the road, including tracking billable and non-billable travel and tightening controls on non-billable travel. Increase traveller satisfaction by moving to a self-booking model with an intuitive booking experience. Identify robust travel agent support to assist travellers on the road and reduce travel program costs.

Results

• Increased control over non-billable travel. Pre-trip approval is required only for non-billable travel, which helps to control non-billable travel and reduce costs.
• Increased online adoption. Travellers are embracing self-booking with a 93 percent online adoption.
• Improved traveller satisfaction. Travellers are delighted with the service provided by Egencia travel consultants and consider the Egencia tool to be innovative and user-friendly.
• Reduced costs. In 2015, visibility of unused tickets resulted in recovery of $88,979 in ticket credits. Additional costs were achieved due to the ability to monitor non-billable travel, control the number of employees attending events and not having to pay agency fees.

Read the case study here