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Making business travellers happy at 10,000 feet

4 min
Posted: 06 November 2015

Egencia partners with Routehappy to deliver flight scores and amenities within Egencia® TripNavigator London,– 6 November 2015 – Egencia® the business travel company of Expedia, Inc. announced a partnership with Routehappy to bring flight amenity information into Egencia® TripNavigator. Are you hoping to get Wi-Fi on your flight? Are you tired of unknown meal options? Curious if you can plug in your laptop? Or perhaps you prefer extra legroom or a lie-flat seat. With this partnership, travellers can now find a great in-flight experience as Egencia makes the amenity guessing game a thing of the past. According to the first-ever Business and Technology Travel Study* by Egencia®, travellers deem Wi-Fi twice as important (67 per cent) as free breakfast (32 per cent) and hotspots are now more important than parking spots. To ensure customers enjoy their flight, the partnership between Routehappy and Egencia provides customers with a look into their air travel experience before takeoff. By leveraging data pulled from Routehappy’s Scores & Amenities API, Egencia customers will benefit from their definitive and unbiased rating system and detailed amenity information. “Egencia® TripNavigator enables our travellers to stay on top of their itinerary from anywhere in the world, across their entire trip,” said Rob Greyber, President of Egencia. “By partnering with Routehappy, we are able to take that hospitality to another level and put concierge-level service at traveller’s fingertips.” With Egencia® TripNavigator, customers can book a flight and see additional flight details including ratings, legroom, meal and Wi-Fi availability or the ability to plug into a power outlet near their seat. Once a flight is booked, information from Routehappy integrates into the Egencia itinerary providing up-to-date details on personalised flight amenities in the trips section of the app. No matter what stage of planning, travellers will feel confident that they have found the best flight for them. “Routehappy is thrilled to provide Egencia’s travellers with our targeted flight scores and amenities to make their flight shopping process more efficient and their purchase decisions more informed,” said Robert Albert, CEO of Routehappy. “Corporate travellers have unique needs for comfort and productivity given the demands of business travel. Egencia is using Routehappy data to make corporate flight shopping modern and easier, now helping business travellers access the right production information, such as Wi-Fi coverage and availability of power outlets, when they book flights.” Collaboration is valued at Egencia. Product design at Egencia relies on certain cornerstones including customer feedback, analysis of traveller behaviour, agile testing and the incorporation of key insights from Expedia, Inc. (NASDAQ: EXPE). The integration of Routehappy’s services resulted from a twoday internal hack-a-thon comprised of Egencia designers and developers; demonstrating its innovative approach to technology development and ability to quickly address its travellers’ wants and needs. Available today globally on Egencia® TripNavigator for Apple iPad** and later this month on iPhone, travellers can download the app here. For more information on Egencia® TripNavigator, please visit our website. About Egencia Egencia makes business travel better by making it more connected and complete. Egencia puts travellers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Driven by consumer insights and technology investments from parent company, Expedia, Inc., Egencia connects everything travellers need – content, technology, service and reporting – in one place. Egencia provides services in more than 65 countries.

To connect with Egencia, visit, @Egencia or our blog. © 2015 Egencia, LLC. All rights reserved. Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. All other trademarks are the property of their respective owners. CST # 2029030-50; CST # 2083922-50. About Routehappy Routehappy is the product differentiation platform for air travel, providing the industry with data, content, and tools to improve flight shopping. Routehappy’s Scores & Amenity API rates flights worldwide and provides amenities like seat, entertainment, Wi-Fi, power, and fresh food by flight. Routehappy Hub is a SaaS platform that enables airlines to create, target, and deliver their product attribute content wherever flights are displayed, helping airlines better monetise their products. Routehappy is based in New York. For more information, visit

Media Contacts

Anne McElroy-Arnaud | Egencia Europe Email: Phone: (+33) 1 73 01 02 21 Fiona Houston | UK press contact Email: Phone: (0) 203 735 8750 North 6th Agency, Inc. (For Routehappy) Email: Phone: +1 212 334 9753

* Egencia commissioned an independent polling company, OnePoll to question 1,000 business travellers in the UK, France and Germany. Full findings were released earlier this year.

**Apple, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

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